General Terms and Conditions

Imprint (Impressum)

Service provider (Seller, Business) details:
Name: Dr. Fanni Alexandra Gyuró
Registered office: 1112 Budapest, Brassó út 67, Hungary
Mailing address: 1112 Budapest, Brassó út 67, Hungary
Registration authority: National Tax and Customs Administration (NAV)
Registration number: 59432023
Tax number: 90273683-1-43
Representative: Dr. Fanni Alexandra Gyuró
Phone number: +36 70 701 3125
E-mail: fyriee.shop@gmail.com
Website: https://fyriee.com

Hosting service provider details:

Name: Tárhely.Eu Szolgáltató Kft.
Registered office: 1144 Budapest, Ormánság u. 4.
Contact: +36 1/789-2789, support@tarhely.eu
Website: https://tarhely.eu

Definitions

  • Goods: movable items offered for sale on the Website, including those that are packaged in limited quantities or volumes (such as liquids in bottles or containers), and goods containing digital elements, where the digital content or digital service is necessary for the goods to function properly.

  • Goods containing digital elements: movable goods that include or are connected to digital content or digital services in such a way that without the digital element, the goods would not be able to perform their functions.

  • Digital content: data produced and supplied in digital form.

  • Parties: the Seller and the Buyer together.

  • Consumer: a natural person acting outside the scope of their trade, business, or profession.

  • Consumer contract: a contract where one of the parties is a Consumer.

  • Functionality: the ability of goods containing digital elements, digital content, or digital services to perform the functions appropriate to their purpose.

  • Manufacturer: the producer of the Goods, the importer who introduces the goods into the European Union, or any person who presents themselves as the manufacturer by putting their name, trademark, or other distinguishing mark on the goods.

  • Interoperability: the ability of goods containing digital elements, digital content, or digital services to operate together with hardware and software other than those usually used with the same type of goods or digital content or services.

  • Compatibility: the ability of goods containing digital elements, digital content, or digital services to operate together with hardware or software usually used with the same type of goods or digital content or services, without the need for modification.

  • Website: the current web page used for concluding contracts.

  • Contract: a sales contract between the Seller and the Buyer concluded by using the Website and electronic communication.

  • Durable medium: any instrument that allows the Consumer or the business to store data addressed personally to them in a way accessible for future reference for the period necessary to achieve the purpose of the data, and to reproduce the stored data unchanged.

  • Means of distance communication: any means that enables the parties to communicate at a distance in order to conclude a contract without being physically present simultaneously. This includes printed or electronic forms, telephone, fax, and internet access.

  • Distance contract: a consumer contract concluded within a system organized for distance selling of goods or services without the simultaneous physical presence of the parties, using only means of distance communication.

  • Business: a person acting in the course of their trade, profession, or business activity.

  • Buyer / You: the person who makes an offer to purchase or concludes a contract through the Website.

  • Warranty: the voluntary or statutory guarantee for the proper performance of the contract given by the business to the consumer.

  • Purchase price: the consideration payable for the Goods or digital content service.

Applicable Laws

The present General Terms and Conditions (GTC) and the contract concluded between the Parties shall be governed by the laws of Hungary, with special regard to the following legislation:

  • Act CLV of 1997 on Consumer Protection

  • Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Services Related to the Information Society

  • Act V of 2013 on the Civil Code

  • Government Decree No. 151/2003 (IX. 22.) on Mandatory Warranty for Certain Durable Consumer Goods

  • Decree No. 10/2024 (VI. 28.) of the Ministry of Justice on the Definition of the Range of Durable Consumer Goods Subject to Mandatory Warranty

  • Government Decree No. 45/2014 (II. 26.) on the Detailed Rules of Contracts between Consumers and Businesses

  • Decree No. 19/2014 (IV. 29.) of the Ministry for National Economy on the Procedural Rules of Handling Warranty and Guarantee Claims under Consumer Contracts

  • Act LXXVI of 1999 on Copyright

  • Act CXII of 2011 on the Right to Informational Self-Determination and the Freedom of Information

  • REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

  • REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, GDPR)

  • Government Decree No. 373/2021 (VI. 30.) on the Detailed Rules of Contracts between Consumers and Businesses regarding the Sale of Goods and the Provision of Digital Content and Digital Services

Scope and Acceptance of the Terms and Conditions

The content of the contract concluded between us is determined – in addition to the provisions of the relevant mandatory laws – by these present General Terms and Conditions (hereinafter: GTC). Accordingly, this GTC defines the rights and obligations of both you and us, the conditions for the conclusion of the contract, the performance deadlines, delivery and payment terms, liability provisions, and the conditions for exercising the right of withdrawal.

Technical information necessary for the use of the Website, which is not included in these GTC, is provided in other information available on the Website.

Before finalizing your order, you are required to familiarize yourself with the provisions of these GTC.

Language and Form of the Contract

The language of the contracts falling under the scope of these GTC is Hungarian.

Contracts governed by these GTC do not qualify as written contracts, and they are not filed or archived by the Seller.

Electronic Invoicing

The business issues electronic invoices in accordance with Section 175 of Act CXXVII of 2007 on Value Added Tax.
By accepting these GTC, you consent to the use of electronic invoicing.

Prices

All prices are expressed in Euro (EUR).
The Seller qualifies as exempt from VAT under Hungarian tax regulations, thus the prices are not subject to VAT.
The prices displayed on the Website are for informational purposes only. The Seller reserves the right to change prices at any time due to business policy decisions. Price changes do not apply to already concluded contracts.

In the case of incorrectly displayed prices, the Seller proceeds in accordance with the section titled “Procedure in Case of Incorrect Price.”

Procedure in Case of Incorrect Price

The following shall be considered as obviously incorrect prices:

  • A price of 0 EUR

  • A discounted price that has been incorrectly calculated and does not correspond to the indicated percentage of the discount next to the original price
    (e.g., a product originally priced at 1,000 EUR is shown with a 20% discount but incorrectly listed at 500 EUR instead of the correct 800 EUR)

In the case of an incorrectly indicated price, the Seller will offer the product at the correct price.
With this information, the Buyer can decide whether they want to order the product at the correct price or decline the offer.
If the Buyer chooses not to accept the correct price, no contract will be concluded between the Parties.

Consumer Complaint Handling and Legal Remedies

The consumer may submit their complaint related to goods (regarding warranty for defects, product warranty, or guarantee claims, or objections against conduct, activities, or omissions of the Seller or a person acting on behalf or for the benefit of the Seller, in connection with the distribution or sale of the goods to consumers, which result in an individual legal or interest-related grievance — hereinafter referred to as a consumer complaint under the Consumer Protection Act) through the following contact details and methods:

In writing via the following website: https://fyriee.com
In writing via the following email address: fyriee.shop@gmail.com
In writing by postal mail: 1112 Budapest, Brassó út 67

Warranty for defects, product warranty or guarantee claims must be handled not under the rules of the Consumer Protection Act but according to separate specific legislation.

A consumer complaint under the Consumer Protection Act — excluding warranty for defects, product warranty, or guarantee claims — may be submitted to the business either verbally or in writing.

The business must investigate verbal complaints immediately and provide a resolution if possible. If the consumer disagrees with the complaint handling or immediate investigation is not possible, the business must promptly prepare a report on the complaint and its stance, and hand over a copy to the consumer in the case of in-person verbal complaints, or send it within 30 days along with a substantive response in the case of phone or electronic communication complaints. The report must include:

  • The consumer’s name and address

  • The location, time, and method of complaint submission

  • A detailed description of the consumer’s complaint and a list of the documents and other evidence presented by the consumer

  • The company’s statement regarding its position on the complaint (if the complaint can be immediately investigated)

  • The name of the person recording the report and — except in the case of phone or electronic complaints — the consumer’s signature

  • The location and time of the report

  • A unique identifier number for complaints submitted via telephone or electronic communication

The business is required to respond to written complaints within 30 days (unless EU regulations state otherwise) in writing, substantively, and in a verifiable manner. If the business rejects the complaint, it must provide reasoning. In such a case, the business must also inform the consumer in writing of which authority or conciliation body has jurisdiction, depending on the nature of the complaint, along with their contact information.

Legal Remedies Available to Consumers

Consumer Protection Procedure

If the consumer notices a violation of their consumer rights, they may file a complaint with the consumer protection authority competent for their residence. Following the evaluation of the complaint, the authority will decide whether to initiate a consumer protection procedure. First-instance consumer protection tasks are handled by the district and county government offices. Contact information is available on:
https://kormanyhivatalok.hu/kormanyhivatalok

(A full list of relevant offices and their contact details is available in the original Hungarian document and can be provided upon request.)

Court Proceedings

The consumer has the right to enforce their claim arising from a consumer dispute in a civil court proceeding under Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Body Proceedings

If the consumer’s complaint is rejected, they are entitled to turn to the competent Conciliation Body based on their place of residence or habitual abode, or any other body designated in their application. A condition of initiating a Conciliation Body procedure is that the consumer must first attempt to resolve the dispute directly with the business.

Unless the consumer requests a personal hearing, the Conciliation Body will hold the hearing online using simultaneous audio-visual communication tools. The business is obliged to cooperate and respond to the Conciliation Body’s request within the deadline. Except in cases governed by EU Regulation 524/2013, the business must ensure the participation of a representative authorized to reach a settlement agreement during the hearing. If the consumer requests an in-person hearing, the business representative must at least attend online.

For more information on Conciliation Bodies: https://www.bekeltetes.hu

(A complete list of Conciliation Bodies and their contact details is available in the original Hungarian document and can be provided upon request.)

Conciliation Body Procedure for Non-Consumers

Under the Consumer Protection Act, entities such as NGOs, church legal entities, housing cooperatives, or condominium associations acting outside their professional or business activities qualify as consumers and may also initiate Conciliation Body proceedings.

The Conciliation Body has the right to verify the consumer status. The same rules apply as those described under Conciliation Body procedures above.

Copyrights

According to Section 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter referred to as the Copyright Act), this website qualifies as a copyrighted work, and all its parts are protected by copyright. Pursuant to Section 16 (1) of the Copyright Act, it is prohibited to use any graphical or software solutions, or computer programs found on the website without permission, as well as any application that allows for the modification of the website or any of its parts. Content from the website or its database may only be reproduced with the written consent of the copyright holder and must include a reference to the website and the source. Copyright holder: Júlia Erzsébet Martos

Partial Invalidity, Code of Conduct

If any clause of the GTC is legally incomplete or invalid, the remaining provisions of the contract shall remain in effect, and the incomplete or invalid part shall be replaced by the relevant provisions of applicable law.

The Seller does not subscribe to any code of conduct as defined in the Act prohibiting unfair commercial practices against consumers.

Information About Goods Containing Digital Elements and Technical Protection Measures

The servers providing the data displayed on the website have an availability rate above 99.9% annually. Regular backups are made of all data content, allowing recovery in case of problems. Data on the website is stored in MSSQL and MySQL databases. Sensitive data is stored with encryption of appropriate strength, using hardware-based encryption supported by the processor.

Information About the Essential Characteristics of the Goods

Information on the essential characteristics of the goods available for purchase is provided in the product descriptions on the website.

Correction of Data Entry Errors – Responsibility for Data Provided

You can modify the data you enter at any time before finalizing your order (by clicking the back button in your browser, you can return to the previous page and correct your entries even if you’ve moved to the next page). Please note that you are responsible for ensuring the accuracy of the data you provide, as invoicing and delivery are based on the information you submit. An incorrect email address or full mailbox may prevent the confirmation from being delivered and may hinder the conclusion of the contract. If you discover any mistakes after finalizing your order, you must initiate a correction as soon as possible. You may notify the Seller by email (from the email address provided in the order) or by phone.

Purchase Restrictions

The webshop serves only private individuals.

Website Use

Purchases do not require registration.

Purchase Process

Product Selection

You can select a desired product category by clicking on the respective category, and within that, choose the individual product. Clicking on a product displays its photo, description, and price. You must pay the price displayed on the website at the time of purchase.

If a product is available in multiple options (e.g. different colors or sizes), you must select the desired option from the available choices before adding it to the cart. Only then will the button become clickable.

Adding to Cart

After selecting the product, click the “Add to Cart” button to place any quantity of the product in your cart (subject to stock availability) without incurring any purchase or payment obligation, as placing items in the cart does not constitute an offer.

The contents of your Cart can be modified freely until the order is finalized by clicking the “Submit Order” button. Products can be removed, new products added, and the quantity of items changed.

Once an item is added to the cart, a message appears above the product saying “[Product name] added to cart.” If you do not wish to select additional items, click the “Cart” button on the right. If you wish to review the selected product again or continue shopping, click the “Continue Shopping” button or select a category from the menu at the top of the page.

Viewing the Cart

Click the “Cart” button at the top of the website at any time to review your cart contents. Here, you can remove items or change quantities. The system automatically updates and displays the new total including updated item prices. If the automatic update does not occur, click the “Update Cart” button.

Before proceeding to checkout, you can specify the delivery country so the corresponding shipping cost will be displayed.

When you’re ready, click the “Proceed to Checkout” button to continue to enter customer details and finalize your order.

Providing Customer Information

Clicking the “Proceed to Checkout” button will bring up the fields for entering billing information. Fields marked with an asterisk are required to place the order (last name, first name, address, email, phone number). By default, delivery is to the billing address—if you wish to have the items delivered elsewhere, check the “Ship to a different address?” box and enter the delivery details. You may optionally provide additional information in the “Order Notes” box.

Below the input fields, you will see your cart contents and the total amount to be paid including shipping fees. If you have a discount coupon, enter it at the top of the page. The system will display the available payment methods below the total.

Reviewing the Order

After filling in the above fields, you must confirm that you have read and accepted the Terms and Conditions and the Privacy Policy before submitting your order. If you wish to delete or correct any entries, you can return to the cart using the top menu. Once you’re ready, click the “Submit Order” button. You will then be taken to the “Review Order” page where you can see a summary of the information provided, including your cart, user details, billing and shipping information, and total payable amount (these fields are no longer editable at this point, but you can return to the previous step if needed).

Finalizing the Order (Making an Offer)

Once you are certain that your cart contains the items you wish to order and all your information is correct, you may click the “Submit Order” button to finalize the order. The information provided on the website does not constitute a contractual offer by the Seller. In the context of these Terms, you are the offeror.

By clicking the “Submit Order” button, you expressly acknowledge that your submission constitutes an offer and—if confirmed by the Seller as per the Terms—it entails an obligation to pay. The Seller shall immediately confirm receipt of the order by electronic means. If confirmation is not received within the reasonable time period depending on the nature of the service, but no later than 48 hours from the submission of the order, you shall be released from the offer or contractual obligation.

Order Processing and Contract Formation

Orders can be submitted at any time. The Seller will confirm receipt via email no later than 48 hours after receiving your offer. The contract is considered concluded once the confirmation email sent by the Seller becomes accessible to you in your email system.

Procedure for Undelivered Packages

If the Customer fails to collect the ordered and dispatched Goods and does not notify the Seller of their intention to withdraw from the contract within the 14-day statutory withdrawal period (without justification), they are in breach of the contract concluded with the Seller. The Customer is contractually obligated to accept the Goods, thereby acknowledging the Seller’s fulfillment of the order.

In such cases, the Seller will attempt to redeliver the Goods if coordination with the Customer is possible. However, the Seller may condition this redelivery on the payment of an additional shipping fee. If the repeated delivery attempt fails or the Customer refuses to cooperate, the Seller is entitled to terminate the contract with immediate effect due to breach of contract and claim the costs of the failed delivery and return shipping as a contractual penalty.

The Parties agree that communication, including the contract termination notice, may be conducted via the email address used by the Customer when placing the order. The notice is deemed delivered when it becomes accessible in the Customer’s email account.

Payment Methods

Fulfillment Deadline for Custom-Made Jewelry

All jewelry items available in our webshop are handcrafted, made-to-order products. Therefore, the fulfillment and delivery timeline may vary depending on the complexity of the item and the volume of incoming orders.

Unless otherwise specified in the product description or during the checkout process, the estimated production time is between 10 and 45 calendar days from the confirmation of the order.

By placing an order, the Customer acknowledges and accepts the extended fulfillment time required for handmade products. The Seller will notify the Customer if a delay is expected and provide an updated completion date. In case of a significant delay, the Customer has the right to withdraw from the contract under applicable law.

If you order multiple items, your entire order will be shipped together once all items are completed, unless otherwise agreed upon in advance.

Reservation of Rights – Retention of Title

If the Customer has previously placed an order but failed to accept the Goods upon delivery (excluding cases of lawful withdrawal), or if the package was returned with a “not collected” status, the Seller may require advance payment of the purchase price and shipping costs before processing a new order.

The Seller reserves the right to withhold delivery until the full purchase price has been received, especially when using electronic payment methods. This includes cases where the payment is made in a foreign currency, and currency conversion, banking fees, or transfer costs result in the Seller not receiving the full amount. In such cases, the Seller may request the Customer to cover the outstanding amount.

International Sales

The Seller does not differentiate between customers within Hungary and customers in other European Union member states who access and use the webshop. Unless otherwise stated, the Seller only provides delivery and pickup services within Hungary.

The terms of this policy apply equally to EU consumers, defined as:

  • Individuals residing or holding citizenship in any EU member state;

  • Businesses established in any EU member state;

  • Who purchase goods or services solely for end-use purposes.

The language of communication and purchase is Hungarian. The Seller is not obligated to provide information or support in the Customer’s national language.

The Seller is not required to comply with national legal requirements (e.g. labelling, industry-specific regulations) outside Hungary and is not obligated to inform the Customer of such requirements.

Unless otherwise agreed, all products are sold with Hungarian VAT (Value Added Tax) applied.

Payments made through electronic payment methods must be completed in the currency specified by the Seller. If the Customer pays in a different currency and the Seller does not receive the full amount due to conversion or banking fees, the Seller may request the balance.

The Seller provides equal delivery options for international customers as for Hungarian customers, including home delivery, pickup points, and lockers, as listed in the delivery methods section.

Customers from outside Hungary may also opt to organize their own delivery at their own cost. This option is not available for domestic customers.

If the Customer fails to pay the delivery fee or fails to organize third-party shipping by the agreed time, the Seller has the right to terminate the contract and will refund any prepaid amount.

Consumer Information

Right of Withdrawal for Consumers

According to Hungarian law, only natural persons acting outside their professional or business activities qualify as consumers and are entitled to the right of withdrawal. Legal entities do not have the right to withdraw without reason.

Withdrawal Period

Consumers have the right to withdraw from the contract within 14 calendar days without giving any reason. The withdrawal period starts from:

  • The day the consumer or a third party (other than the carrier) takes possession of the goods, or

  • In case of multiple goods delivered separately, from the day the last item is received, or

  • If the goods are delivered regularly over a period, from the day the first delivery is received.

How to Exercise the Right of Withdrawal

Consumers can exercise their right by providing a clear statement (e.g., via email or a withdrawal form available on the website). It is sufficient to send the withdrawal statement within the withdrawal period to be considered timely.

Important Exception for Custom-Made Goods

The right of withdrawal does NOT apply to goods made to the consumer’s specifications or clearly personalized/customized items.

This means that custom-made jewelry, including personalized grills, cannot be returned or canceled without a valid reason once production has started or the order has been confirmed.

Seller’s Obligations in Case of Withdrawal

If the consumer validly withdraws from the contract, the seller will refund all payments received, including delivery charges for the cheapest standard delivery method, within 14 days of being informed of the withdrawal.

Additional costs arising from choosing a more expensive delivery method than the standard are not refunded.

The refund will be made using the same payment method as used by the consumer unless otherwise agreed.

Consumer’s Obligations in Case of Withdrawal

The consumer must return the goods without undue delay and no later than 14 days after informing the seller about the withdrawal.

The consumer bears the direct cost of returning the goods.

The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Cases When the Right of Withdrawal Cannot Be Exercised

  • Goods made to consumer’s specifications or clearly personalized/customized.

  • Goods that deteriorate quickly or have a short shelf life.

  • Sealed goods which are not suitable for return for health or hygiene reasons once unsealed.

  • Audio, video recordings, or software if unsealed.

  • Newspapers, magazines, or periodicals (except subscriptions).

  • Contracts concluded at public auctions.

  • Contracts for accommodation, transportation, catering, or leisure services to be provided on a specific date or period.

  • Digital content not supplied on a tangible medium if the performance has begun with consumer’s consent and acknowledgment of loss of withdrawal right.

Warranty and Compliance

The goods must conform to the contract, be of appropriate quality, quantity, type, and functionality as agreed.

If the product is faulty or not conforming to the contract, the consumer has warranty rights under applicable law.

Warranty

When can you exercise your warranty rights?
You can assert warranty claims against the Seller in case of defective performance by the Seller, in accordance with the Civil Code and, for consumer contracts, the provisions of Government Decree 373/2021 (VI.30.).

What rights do you have based on your warranty claim?
You may, at your choice, exercise the following warranty rights:

  • You can request repair or replacement, except if fulfilling your chosen claim is impossible or would cause disproportionate additional costs to the Seller compared to other claims.

  • If you do not request repair or replacement, or cannot request them, you may demand a proportional price reduction or – as a last resort – withdraw from the contract.

You may switch from one chosen warranty right to another, but you bear the costs of switching, except if it was justified or caused by the Seller.

In consumer contracts, it is presumed, unless proven otherwise, that a defect discovered within two years from delivery of goods or goods containing digital elements already existed at the time of delivery, except if this presumption is incompatible with the nature of the goods or defect.

If a used product is defective and the consumer buyer was informed about this defect at the time of purchase, the service provider is not liable for the known defect.

The Seller may refuse to put the goods into conformity if repair or replacement is impossible or causes disproportionate extra costs to the Seller, considering all circumstances including the value of the goods in flawless condition and the severity of the breach.

The consumer may also claim a proportional price reduction or terminate the sales contract, corresponding to the severity of the breach, if:

  • The Seller did not perform the repair or replacement, or performed it but failed fully or partially to meet these conditions:

    • The Seller must take back the replaced goods at their own expense.

    • If repair or replacement requires removal of goods installed according to their nature and purpose before the defect became visible, the obligation includes removing the defective goods and installing the repaired or replacement goods or covering the removal/installation costs.

  • The Seller refused to put the goods into conformity.

  • Repeated performance failure occurred despite the Seller’s attempt to put the goods into conformity.

  • The defect is so serious that immediate price reduction or contract termination is justified.

  • The Seller did not undertake to put the goods into conformity, or it is clear from circumstances that the Seller will not do so within a reasonable time or without significant harm to the consumer.

If the consumer wishes to terminate the contract due to defective performance, the burden of proving the defect is minor lies with the Seller.

The consumer may withhold the remaining payment partially or fully according to the severity of the breach until the Seller fulfills its obligations regarding conformity and defective performance.

General rules:

  • The Seller must take back the replaced goods at their own expense.

  • If repair or replacement requires removal of goods installed according to their nature and purpose before the defect became visible, the obligation includes removal and installation of repaired or replacement goods or covering associated costs.

The reasonable deadline for repair or replacement starts from the moment the consumer reports the defect.

The consumer must make the goods available to the Seller for repair or replacement.

A proportional price reduction equals the difference between the value the consumer would have received for proper performance and the value actually received.

The consumer’s warranty right to terminate the sales contract must be exercised by a written statement addressed to the Seller expressing the decision to terminate.

If the defective performance affects only a part of the goods and conditions for termination are met, the consumer may terminate the contract only regarding the defective goods, but also regarding any other goods acquired together if it would be unreasonable to expect the consumer to keep only the conforming goods.

If the consumer terminates the sales contract wholly or partially:

  • The consumer must return the affected goods at the Seller’s expense.

  • The Seller must promptly refund the purchase price for the affected goods after receiving them or proof of return.

What deadlines apply for warranty claims?
You must report the defect immediately after discovery. A defect reported within two months of discovery is considered timely.

However, warranty claims cannot be enforced after the two-year limitation period from delivery.

The limitation period does not include the repair time during which the consumer cannot use the goods properly.

The limitation period for warranty claims on repaired or replaced parts restarts from the repair or replacement date. This also applies if a new defect arises after repair.

For used goods, parties may agree on a shorter limitation period, but it cannot be less than one year.

Against whom can you enforce warranty claims?
You can enforce warranty claims against the Seller.

Other conditions for enforcing warranty rights:
Within one year of delivery, there are no conditions other than reporting the defect if you prove the goods were provided by the Seller. After one year, you must prove the defect existed at delivery.

Product Liability (Termékszavatosság)

When can you exercise product liability rights?
In case of a defect in movable goods, you may choose to enforce either warranty claims or product liability claims according to the Civil Code.

What rights do you have under product liability?
You may demand repair or replacement of the defective goods.

When is the product considered defective?
The product is defective if it does not meet the quality requirements valid at the time of marketing or does not possess the properties described by the manufacturer.

What is the deadline for product liability claims?
You may enforce product liability claims within 1 year from the date the product was marketed by the manufacturer. After this period, you lose this right.

Against whom can you enforce product liability claims?
You exercise product liability claims against the manufacturer or distributor (jointly referred to as the manufacturer).

What is the burden of proof in product liability claims?
You must prove that the defect existed at the time the product was marketed by the manufacturer.

When is the manufacturer exempt from product liability?
The manufacturer is exempt if it proves that:

  • The product was not manufactured or marketed in the course of business activities, or

  • The defect was not detectable with the scientific and technical knowledge available at the time of marketing, or

  • The defect results from mandatory legal or official requirements.

It is sufficient for the manufacturer to prove any one of these.

Additional notes:
You may simultaneously enforce warranty claims against the Seller and product liability claims against the manufacturer for the same defect.

If you succeed in enforcing product liability claims, any further warranty claims on the replaced or repaired part of the product must be directed only against the manufacturer.

Guarantee (Jótállás)

The Seller does not distribute products subject to mandatory warranty; therefore, the products sold by the Seller are not covered by the scope of the compulsory warranty regulation for certain durable consumer goods, as specified by Government Decree 151/2003 (IX.22.).

Information on Product Liability and Warranty for Buyers Not Qualifying as Consumers

General rules on warranty rights

A Buyer who is not qualified as a consumer may, at their choice, exercise the following warranty claims:

  • They may request repair or replacement, except if fulfilling the chosen claim is impossible or would cause disproportionate additional costs to the Seller compared to other claims.

  • If repair or replacement is not requested or cannot be requested, the Buyer may demand a proportional price reduction or may repair the defect themselves or have it repaired by a third party at the Seller’s expense, or – as a last resort – withdraw from the contract.

The Buyer may switch from one chosen warranty claim to another, but must bear the costs of switching, except if justified or caused by the Seller.